Refund Policy:
Thank you for your purchase. We want you to be happy with your order. If something isn’t right, here’s how refunds work on our website.
1. Eligibility for Refunds
You may request a refund if:
- The item is defective, damaged, or incorrect
- The request is made within 14 days of purchase
To be eligible, items must be:
- Unused and in original condition (if physical)
- Accompanied by proof of purchase
2. Non-Refundable Items
Refunds are not available for:
- Digital products or downloads (once accessed)
- Gift cards
- Services already provided
- Sale or clearance items
3. How to Request a Refund
To request a refund, please contact us at:
Email: hq@palmoutlet4g.com
Include:
- Order number
- Reason for the refund
- Photos (if the item is damaged or incorrect)
4. Refund Processing
- Approved refunds will be processed within 30 business days
- Refunds will be issued to the original payment method
- Shipping fees are refundable
5. Exchanges
If you received a defective or incorrect item, we may offer an exchange instead of a refund.
6. Late or Missing Refunds
If you haven’t received your refund:
- Check your bank or payment provider
- Contact your card company
- If the issue continues, contact us at hq@palmoutlet4g.com
7. Contact Us
If you have any questions about our refund policy, contact us at:
