Product Warranty Policy:
At Palm Outlet, we stand behind the quality of our products. This Product Warranty Policy explains the warranty coverage and how to make a claim.
1. Warranty Coverage
Our products are covered by a 12-month limited warranty from the date of purchase.
This warranty covers:
- Manufacturing defects
- Faulty materials or workmanship under normal use
2. What Is Not Covered
This warranty does not cover:
- Normal wear and tear
- Damage caused by misuse, abuse, or negligence
- Accidental damage or improper handling
- Unauthorized repairs or modifications
- Damage caused by improper storage or maintenance
3. Warranty Claims
To make a warranty claim, please contact us at:
Email: hq@palmoutlet4g.com
Provide:
- Order number or proof of purchase
- Description of the issue
- Photos or videos showing the defect
4. Warranty Resolution
If your claim is approved, we may:
- Repair the product
- Replace the product
- Offer a refund (at our discretion)
Replacement products may be new or refurbished.
5. Shipping Costs
- Customers are responsible for shipping costs related to warranty claims unless otherwise stated
- We may cover return shipping for confirmed manufacturing defects
6. Limitation of Liability
This warranty is limited to the repair, replacement, or refund of the product. Palm Outlet is not responsible for indirect or consequential damages.
7. Transferability
This warranty is non-transferable and applies only to the original purchaser unless stated otherwise.
8. Governing Law
This warranty policy is governed by the laws of United Arab Emirates.
9. Contact Us
If you have any questions about this Product Warranty Policy, contact us at:
